Before work begins
A cancellation request should be sent in writing to mohammed.owzz@gmail.com. If no discovery, planning, design or development work has started, an eligible payment can be cancelled and refunded after payment verification.
After work begins
Payments cover reserved time and completed digital work. Once discovery, planning, design or development has started, the value of completed work and committed third party costs is deducted before any refund is assessed.
The written proposal and milestone approvals are used to determine what has been delivered.
Approved refunds
An approved refund is returned to the original payment method where possible, normally within 7 to 10 business days after written approval. Bank or gateway processing can add time outside Owzify's control.
Non-delivery or duplicate payment
Duplicate charges and payments for work that Owzify cannot deliver are reviewed promptly. Share the order reference, payment ID and contact details so the transaction can be matched securely.
Contact
Email mohammed.owzz@gmail.com or WhatsApp +91 86572 69660. Business address: 25/201, Road Number 8, Motilal Nagar Number 1, Goregaon West, Mumbai 400104, Maharashtra, India.